Hiring Plan.
Three stages, sequenced against revenue.
Revi is building the AI-powered conversion infrastructure layer for the fitness industry.
We help fitness studios, gyms, and wellness businesses convert more leads, automate customer engagement, improve retention, and drive measurable revenue growth through AI and automation.
Our platform integrates directly into leading fitness CRMs and powers customer communication across the entire lifecycle, from lead creation through membership retention.
We're a fast-growing startup operating at the intersection of AI, SaaS, and fitness technology, and we're looking for a Customer Success Manager who wants meaningful ownership and impact.
This is not a traditional Customer Success role.
You'll own a portfolio of customers across onboarding, launch, adoption, retention, renewal, and optimization while helping shape the future of Customer Success at Revi.
You'll work directly with studio owners, operators, and business leaders to help them improve conversion, increase revenue, and get measurable value from our platform.
Customer Success & Account Management
- Manage a portfolio of 30–50 active customer accounts
- Build strong relationships with studio owners and operators
- Serve as the primary strategic point of contact
- Drive adoption, engagement, retention, and renewal outcomes
Onboarding & Launch
- Lead customers from post-sale handoff through successful launch
- Guide implementation, activation, and adoption milestones
- Establish success metrics and business goals
- Ensure customers achieve value quickly
Retention & Growth
- Monitor account health and adoption trends
- Identify churn risk before it becomes a problem
- Conduct recurring performance reviews and strategy discussions
- Support expansion opportunities where appropriate
- 3+ years of Customer Success, Account Management, or SaaS client services experience
- Experience managing a portfolio of customer accounts
- Strong communication and relationship-building skills
- Experience with onboarding, implementation, adoption, or retention workflows
- Excellent organizational and prioritization skills
- High ownership mentality and strong follow-through
- Comfort operating in a fast-paced startup environment
Apply directly through LinkedIn or email your resume to our team (george@reviai.co).
Non-hire immediate investment.
Office Upgrade
Infrastructure supporting the growing internal team, collaboration, recruiting, operating cadence, and company development.
Execution Timeline.
Every hire is tied to a specific stage of company growth, ensuring disciplined capital deployment while maintaining operational efficiency.
- ImmediateBuild the operational foundation+$35,000 / monthOperating expenses: $190,000 / month
- Hire Customer Success Manager — $10,500 / month
- Hire Product Manager — $17,500 / month
- Customer Success Operations VA — HIRED: Billy Joe Moreno Verdan — $1,000 / month · 1099 VA position
- Upgrade Office — $6,000 / month
This is the immediate operating structure. Total operating expenses after immediate execution: $190,000 per month.
- At $115K MRRAdd Revenue Operations Capacity+$17,500 / monthOperating expenses: $208,000 / month
- Hire Revenue Operations Specialist — $17,500 / month
Adds dedicated revenue operations capacity to the go-to-market organization once recurring revenue supports it.
- At $140K MRRExpand Internal Engineering+$17,500 / monthOperating expenses: $225,000 / month
- Hire Senior Full Stack Engineer / AI-ML Engineer — $17,500 / month · Future Hire
Expands internal engineering capacity and reduces dependency on exclusively contracted engineering resources.
Every hire is tied to a measurable operational need or revenue milestone. This phased approach ensures capital is deployed efficiently while building the team required to support Revi's long-term growth.